Forget clunky websites and endless phone menus. Imagine closing deals, scheduling appointments, and even answering customer questions – all seamlessly within the familiar interface of WhatsApp. This isn't just messaging magic, it's the revolutionizing power of WhatsApp Flows.

WhatsApp Flows are a game changing transformation of how businesses connect with their audience. A flow allows a customer to do things for which they would have to leave the app and visit other websites. You can now book an appointment, choose a flight or bus seat, order a product, etc visually, without ever leaving the app.

​WhatsApp Flow allows for a smooth conversation between business and clients. With support for rich media, polls, documents sharing, A flow can create an engaging network between the people.

The possibilities are endless. With WhatsApp Flows, businesses can create personalized, interactive experiences that streamline processes, improve customer satisfaction, and boost engagement.

​Here are some key points to remember about WhatsApp Flows:

A flow is like a mini application that runs inside of WhatsApp. It allows the users to collect input from their clients, share reports, guide them towards the purchase, book appointments and much more. Here is a comprehensive list of what you can do in WhatsApp using these Flows.

Using Flow, you can allow your clients to check slot availability in real time and choose the one they prefer. WhatsApp provides live updates when using smooth data exchange and notification systems as well.

WhatsApp Flow - Appointment Booking

This is one of the easiest flows to create. To generate a hot lead, you need:

The prospect will come with a problem, using a series of questions in a flow, you understand their issue. Then, you suggest a solution and ask the prospect’s contact information so you can guide them in solving the problem.
​From your side, you won’t need a human to handle the conversation. WhatsApp Chatbot will automatically handle it for you.

Just like Lead Generation Flow, you can easily start collecting feedback and running surveys through single screen Flows. You create the flow, add a few input methods for collecting text, maybe some rating system and you’re good to go.

​With this in hand, you can also run contests, quizzes and much more.

WhatsApp has a catalogue feature, through which your clients can place product orders. Using Flows, you can send additional product information and even share quotes if that’s your business model.

​Even in this, you won’t need any team member overlooking your WhatsApp profile for new messages. A chatbot will guide your prospects through all stages of the purchasing journey.

Using Flows, you will never have to send a message to anyone. You can integrate flows with a chatbot and let it run passively. Any query a customer sends, your chatbot will automatically handle it. This reduces time to process requests and tackles complicated issues as soon as possible.

Flows are a great way to create interactive experiences with your prospects. If you want to strengthen the usage of flows, you can easily do that by implementing WhatsApp chatbots.

Chatbots help you keep conversations running smoothly with clients without the need of any human input. You could literally talk to hundreds of people simultaneously without a single team member overlooking it.

​To do that, you will need access to the Official WhatsApp API. This API brings your business profile numerous benefits, including the ability to have a green verification tick next to your business name.

In simple terms, you create a flow with multiple screens and connect it with WhatsApp using logic.

A screen is a single display view that is used to do a single task, e.g collecting user’s contact details. Logic tells WhatsApp when a particular screen should open, e.g when a person clicks the ‘Book Appointment’ button, a Calendar flow will open asking the user to choose date and time.

You can even make a Flow work based on individual client's needs and likes. a client. This is called personalisation. Using this you can customise when and how a Flow should interact with different types of clients. For example, for a new prospect, a Flow will open asking them for their name and number. If an existing customer comes, we will not open the flow, but instead welcome them with a greeting like “Hello Mr. x”.
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​All this is possible using personalisation along with a little logic.​

The strongest benefit of WhatsApp Flow is that you don’t need any developer or complicated tech knowledge to get started. You can start with simple flows and then gradually expand as you gain more experience and knowledge.

If you want to get access to a more detailed level of customisation, you can try WhatsApp Flow Builder and Chatbot Builder. It allows you to create flows and chatbots visually so you can easily understand what logic is being executed at what point.

​By this powerful integration, you will get:

In today's fast-paced world, a seamless customer experience is king. Are you ready to reign supreme on WhatsApp?

Unleash the power of personalized, automated flows and watch your engagement soar.

​​Don't just envision it - make it happen. Create your first flow with our intuitive visual builder and discover the magic of WhatsApp Flow!